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BC is the most connected province in Canada. Six out of 10 British Columbian's have access to the internet. Three out of four businesses and all of K-12 public schools are connected to the World Wode Web. BC has the highest growth in the broadband high speed internet adoption in Canada, according to Stats Canada report in 2006"

Brella Wireless Privacy Policy
1.0 General Principles:
Brella Wireless ("Brella" or "we") has established this privacy policy ("Privacy Policy") to comply with regulations and with the highest possible standards for safeguarding information security and privacy. This Privacy Policy governs the use of any information you provide to us through the Brella Wireless website or by using the Brella Wireless service. The Privacy Policy also describes how we will use such information and the limited circumstances in which such information may be disclosed.

Your information will be stored on Brella's computers located in Canada and may be subject to regulation under the laws of those countries.

If you object to your personal information being transferred or used as described in this Privacy Policy, please do not register for the Brella Wireless service.

2.0 Notification of Changes:
If we decide to change this Privacy Policy, we will post the amended policy prominently on our website so you may review such changes. Any changes will be effective only after at least 30 days notice. If you do not agree to such changes then discontinue using our site and/or contact us and request your account and data be deleted. We will only use information in the accordance with the Privacy Policy under which your information was collected and to which you agreed.

3.0 Personal Information We Collect:

3.1 Information We Collect:

We may collect some or all of the following personal information from you, depending on your use of our site:
  1. name;
  2. address;
  3. phone number;
  4. fax number;
  5. email address;
  6. payment information;
  7. title; and
  8. other information as may be required.
In order to make payments for transactions facilitated through or related to Brella Wireless, you may be requested to provide additional financial information which will be required to process your transaction with third party financial transaction providers. Such information is subject to privacy and other rules set by those third party financial transaction providers.

3.2 Transaction Information:
To help prevent fraud, and to provide you with high-quality services, we retain the following information:
  1. information about every transaction you conduct through Brella Wireless; and
  2. the IP address of whatever device you use to access your Brella Wireless account.

3.3 Information Collected from Third Parties:
We may obtain information about you from third parties to prevent potential fraud or to verify credit ratings. These third parties may include credit bureaus, identity verification services and banks. We use such third-party provided information only to compare information you provide to us when registering for Brella Wireless against such third-party provided information and to detect fraud in financial and other transactions.

3.4 Web Site Traffic Information:
Due to the technical nature of web-browsing, when you visit the Brella Wireless website, we obtain the following information:
  1. the web address of the website that you came from or are going to;
  2. which pages of our website you visit;
  3. the type of browser you use; and
  4. the times you access our website
We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service, analyze trends, administer the site, improve site performance, and gather broad demographic information for aggregate use.

3.5 Site Login and Transaction Activity:
Brella logs all transactions, account login activity and the IP address and geographical location, ISP provider and routing information associated with each login and transaction. We will only use this information to help prevent fraud and the information may be shared with law enforcement authorities and banks ONLY in the case where fraudulent or other illegal activity has been clearly established.

3.6 Our Use of "Cookies":
"Cookies" are small files of data that reside on your computer and allow us to recognize you as a Brella Wireless customer if you return to the Brella Wireless site using the same computer and browser. We send a “cookie" to your computer if and when you log in to your Brella Wireless account by entering your email address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times.

3.7 Customer Service Correspondence:
We will retain all customer support correspondence and other correspondence from Brella Wireless to you as well any correspondence you send to us. We retain these records in order to measure and improve our customer service, and to investigate potential fraud or civil or criminal wrongs.

3.8 Questionnaires, Surveys and Profile Data:
From time to time, we may offer optional questionnaires and surveys to you. The nature and use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from you in these questionnaires and surveys, you will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

4.0 Use and Disclosure of Collected Information:

4.1 Internal Uses:

We use the information we collect about you in order to:
  1. verify your identity;
  2. provide our services and process your transactions;
  3. provide customer support services; or
  4. improve our services.
We limit access to personal information about you to those employees and agents who need to know the information to provide products and services to you.

4.2 Disclosure to Third Parties:
Brella will not disclose any of your personally identifiable information to third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is disclosed. We disclose information appropriate to the circumstances as determined in our sole discretion:
  1. We disclose information to companies that help us prevent fraud and that are contracted to help us process transactions.
  2. We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement. Specifically, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we can give that person or entity's contact information (but not bank account or debit/credit card information) to victims who request it.
  3. We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
  4. We disclose information that we are required to disclose by applicable law, treaty, or fraud-prevention and reporting regulations of networks in which we participate to disclose.
  5. We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
  6. If Brella merges or is acquired by another company then the successor company would have access to your information but would continue to be bound by this Privacy Policy.
  7. We may share your information with our parent company and subsidiaries to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.

4.3 Our Contacts with Brella Wireless Customers:
We communicate with users on a regular basis via email to provide requested services. We also communicate by phone to resolve customer complaints or investigate suspicious transactions. We use your email address to confirm your various transactions, to send information about our products and services, to alert you to public security or privacy threats (such as email solicitation) and to send notices and other disclosures required by law.

5.0 How We Store Collected Information:

5.1 Your Responsibilities for Maintaining Your Security:

Access to the information is restricted to a select group of individuals, in accordance with our security protocols. The security of your Brella Wireless account also relies on your protection of your Brella Wireless password. You may not share your Brella Wireless password with anyone. Brella will never ask you to send your password or other sensitive information to us in an email, though we may ask you to enter this type of information on the Brella Wireless website, at the following URL:

5.2 Email and Other Communication:
Any email or other communication requesting your password, asking you to provide sensitive account information via email, or linking to a website with a URL other than those specified within this document should be treated as unauthorized and suspicious and should be reported to Brella immediately. If you do share your Brella Exchange password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please contact us right away as described below.

6.0 Updating Your Information:
You can review the personal information you provided us and make changes to some information, or to the settings for your Brella Wireless account, at any time by logging in to your account on the Brella Wireless website and changing your preferences of your account.

7.0 Contacting Us:
If you have any questions about this privacy statement, Brella's information practices, your dealings with Brella, you can contact us via email at Our mailing address is at #328 - 13988 Cambie Road , Richmond, British Columbia, Canada V6V 2K4.

To report privacy or security violations, loss or disclosure of passwords, or any unauthorized account access or transactions please call us immediately, at 1.866.438.2395.

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